In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.To thrive in today's economy, it's not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they'll talk you up to everyone they know.But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer's loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability.
AMACOM
|
9780814439395
|
Hardcover
Mutual Funds For Dummies
By Tyson, Eric
Position your portfolio for growth with one of America's bestselling mutual fund books Are you looking for a trusted resource to help you add mutual funds to your investment strategy? With straightforward advice and a plethora of specific, up-to-date mutual fund recommendations, personal finance expert Eric Tyson helps you avoid fund-investing pitfalls and maximize your chances of success. Newly revised and updated, Mutual Funds For Dummies quickly and easily helps you pick the best funds, assemble and maintain your portfolio, and evaluate your funds' performance. In no time, it gets you up and running on exchange-traded funds, tax laws affecting investments in funds, how to evaluate different fund-investing strategies, and much more. Plan and implement a successful investment strategy that includes mutual funds Avoid fund-investing pitfalls Find the best-managed funds that match your financial goals Select among mutual funds, exchange-traded funds, and other investing options Complemented with sample fund portfolios and updated forms that show you exactly how to accomplish your financial goals, this is your trusted resource for planning and implementing a successful investment strategy that includes mutual funds.
John Wiley & Sons, 2016.
|
9781119215516
|
Print book
Cribsheet
By Oster, Emily
From the author of EXPECTING BETTER, an economist's guide to the early years of parenting With Expecting Better, award-winning economist Emily Oster spotted a need in the pregnancy market for advice that gave women the information they needed to make the best decision for their own pregnancies. By digging into the data, Oster found that much of the conventional pregnancy wisdom was wrong. In Cribsheet, she now tackles an even great challenge: decision making in the early years of parenting. As any new parent knows, there is an abundance of often-conflicting advice hurled at you from doctors, family, friends, and the internet. From the earliest days, parents get the message that they must make certain choices around feeding, sleep, and schedule or all will be lost. There's a rule - or three - for everything. But the benefits of these choices can be overstated, and the tradeoffs can be profound. How do you make your own best decision? Armed with the data, Oster finds that the conventional wisdom doesn't always hold up. She debunks myths around breastfeeding (not a panacea) , sleep training (not so bad!) , potty training (wait until they're ready or possibly bribe with M&Ms) , language acquisition (early talkers aren't necessarily geniuses) , and many other topics. She also shows parents how to think through freighted questions like if and how to go back to work, how to think about toddler discipline, and how to have a relationship and parent at the same time. Economics is the science of decision-making, and CRIBSHEET is a thinking parent's guide to the chaos and frequent misinformation of the early years. Emily Oster is a trained expert - and mom of two - who can empower us to make better, less fraught decisions - and stay sane in the years before preschool.
Penguin Press
|
9780525559252
|
Hardcover
Fool Me Once
By Pope, Kelly Richmond
A riveting look at the perpetrators, victims, and whistleblowers behind financial crimes, from forensic accounting expert and documentarian Kelly Richmond Pope.Have you ever wondered why Bernie Madoff thought he could brazenly steal his clients' money? Or why investors were so easily duped by Elizabeth Holmes? Or how courageous people like Jeffrey Wigand are willing to become whistleblowers and put their careers on the line?Fraud is everywhere, from Nigerian "princes," embezzlers, and Ponzi schemers to corporate giants like Enron and Volkswagen. And fraud is costly. Each year, consumers, small businesses, governments, and corporations lose trillions of dollars to financial crime.We're so accustomed to hearing about fraud that our abilities to identify it and speak about it are limited.
Harvard Business Review Press
|
9781647823917
|
Hardcover
Merchants of Truth
By Abramson, Jill
The definitive report on the disruption of the news media over the last decade. With the expert guidance of former Executive Editor of TheNew York Times Jill Abramson, we follow two legacy (The New York Times and The Washington Post) and two upstart (BuzzFeed and VICE) companies as they plow through a revolution in technology, economics, standards, commitment, and endurance that pits old vs. new media.Merchants of Truth is the groundbreaking and gripping story of the precarious state of the news business told by one of our most eminent journalists. Jill Abramson follows four companies: The New York Times, The Washington Post, BuzzFeed, and VICE Media over a decade of disruption and radical adjustment. The new digital reality nearly kills two venerable newspapers with an aging readership while creating two media behemoths with a ballooning and fickle audience of millennials. We get to know the defenders of the legacy presses as well as the outsized characters who are creating the new speed-driven media competitors. The players include Jeff Bezos and Marty Baron (TheWashington Post) , Arthur Sulzberger and Dean Baquet (TheNew York Times) , Jonah Peretti (BuzzFeed) , and Shane Smith (VICE) as well as their reporters and anxious readers.Merchants of Truth raises crucial questions that concern the well-being of our society. We are facing a crisis in trust that threatens the free press. Abramson's book points us to the future.
Simon & Schuster
|
9781501123207
|
Hardcover
Start Your Own Pet Business and More
By Sandlin, Eileen Figure
Are you a pet lover? Fascinated by all things furred, feathered and finned? Why not turn your passion for pets into a profitable business! A fast-growing market, the multibillion-dollar pet industry offers a world of business opportunities for entrepreneurs like you! From hands-on pet care to specialty pet products like toys, food, and treats, Entrepreneur covers the cat's meow of pet-related businesses. Providing insider advice, tips, and tricks along the way, our experts take you step by step and show you how to discover your specialty, legally and financially establish your business, manage day-to-day operations, and so much more! * Choose from five hot areas of interest - pet sitting/dog walking, dog training, pet grooming, pet food/treats, upscale pet products * Equip yourself with the right tools * Set competitive fees * Efficiently manage inventory and supplies for easy order fulfillment * Use effective marketing and advertising tools to get the word out * Build positive customer and vendor relationships * Plan for future growth * And more Let America's pampered pets help your profits - start your pet business today!.
Entrepreneur Press
|
9781599181868
|
Paperback
The Quants
By Patterson, Scott
"Beware of geeks bearing formulas." --Warren Buffett In March of 2006, the world's richest men sipped champagne in an opulent New York hotel. They were preparing to compete in a poker tournament with million-dollar stakes, but those numbers meant nothing to them. They were accustomed to risking billions. At the card table that night was Peter Muller, an eccentric, whip-smart whiz kid who'd studied theoretical mathematics at Princeton and now managed a fabulously successful hedge fund called PDT ... when he wasn't playing his keyboard for morning commuters on the New York subway. With him was Ken Griffin, who as an undergraduate trading convertible bonds out of his Harvard dorm room had outsmarted the Wall Street pros and made money in one of the worst bear markets of all time.
Crown Business; First Edition edition
|
9780307453372
|
Hardcover
Leases & Rental Agreements
By Stewart, Marcia
Essential rental forms every landlord needs Looking for a quick way to create the key documents necessary for owning or managing rental property, including a legally valid lease or rental agreement? Leases & Rental Agreements provides the practical and legal information necessary you need. With this bestselling guide, you'll learn how to: prepare a rental agreement or lease tailor your documents to meet your needs make required disclosures to tenants comply with your state's laws on security deposits, privacy rules, discrimination and more check tenant references and credit do a final inspection when a tenant moves out This edition provides updated 50-state information on security deposits, rent rules, access to rental property and more. Interactive forms are downloadable.
NOLO
|
9781413321807
|
Paperback
eBay For Dummies
By Collier, Marsha
Your must-have guide to buying and selling on eBay Over 160 million buyers can't be wrong! That's how many people are buying on eBay, and that number only continues to grow. If you're an eBay beginner looking to find bargains or make money by selling, look no further than eBay For Dummies. Inside, you'll find all the tips and strategies you need to become a successful buyer or seller on the world's #2 e-commerce site. Written by Marsha Collier - who was one of the earliest sellers on eBay and one of their first elite 'PowerSellers' - this new edition offers the latest updates on eBay's selling tools, payment options, how to enhance your eBay experience through social media, and so much more. Buyers will discover how to find bargains, evaluate items, choose between bidding or buying outright, select the best shipping option, and close the deal. If you're a seller, there's a ton for you, too! You'll find tips on researching what to sell, creating effective listings, packing and shipping your items, and offering excellent customer service. Create an account and search for bargains Make extra money by selling items on eBay Master the art of packing and shipping items Use social media to build your eBay business Whether you want to buy like an expert or make money the eBay way, there's something for every aspiring eBay aficionado in this time-tested guide!
Leading Loyalty
By Rogers, Sandy
In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.To thrive in today's economy, it's not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they'll talk you up to everyone they know.But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer's loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability.
Mutual Funds For Dummies
By Tyson, Eric
Position your portfolio for growth with one of America's bestselling mutual fund books Are you looking for a trusted resource to help you add mutual funds to your investment strategy? With straightforward advice and a plethora of specific, up-to-date mutual fund recommendations, personal finance expert Eric Tyson helps you avoid fund-investing pitfalls and maximize your chances of success. Newly revised and updated, Mutual Funds For Dummies quickly and easily helps you pick the best funds, assemble and maintain your portfolio, and evaluate your funds' performance. In no time, it gets you up and running on exchange-traded funds, tax laws affecting investments in funds, how to evaluate different fund-investing strategies, and much more. Plan and implement a successful investment strategy that includes mutual funds Avoid fund-investing pitfalls Find the best-managed funds that match your financial goals Select among mutual funds, exchange-traded funds, and other investing options Complemented with sample fund portfolios and updated forms that show you exactly how to accomplish your financial goals, this is your trusted resource for planning and implementing a successful investment strategy that includes mutual funds.
Cribsheet
By Oster, Emily
From the author of EXPECTING BETTER, an economist's guide to the early years of parenting With Expecting Better, award-winning economist Emily Oster spotted a need in the pregnancy market for advice that gave women the information they needed to make the best decision for their own pregnancies. By digging into the data, Oster found that much of the conventional pregnancy wisdom was wrong. In Cribsheet, she now tackles an even great challenge: decision making in the early years of parenting. As any new parent knows, there is an abundance of often-conflicting advice hurled at you from doctors, family, friends, and the internet. From the earliest days, parents get the message that they must make certain choices around feeding, sleep, and schedule or all will be lost. There's a rule - or three - for everything. But the benefits of these choices can be overstated, and the tradeoffs can be profound. How do you make your own best decision? Armed with the data, Oster finds that the conventional wisdom doesn't always hold up. She debunks myths around breastfeeding (not a panacea) , sleep training (not so bad!) , potty training (wait until they're ready or possibly bribe with M&Ms) , language acquisition (early talkers aren't necessarily geniuses) , and many other topics. She also shows parents how to think through freighted questions like if and how to go back to work, how to think about toddler discipline, and how to have a relationship and parent at the same time. Economics is the science of decision-making, and CRIBSHEET is a thinking parent's guide to the chaos and frequent misinformation of the early years. Emily Oster is a trained expert - and mom of two - who can empower us to make better, less fraught decisions - and stay sane in the years before preschool.
Fool Me Once
By Pope, Kelly Richmond
A riveting look at the perpetrators, victims, and whistleblowers behind financial crimes, from forensic accounting expert and documentarian Kelly Richmond Pope.Have you ever wondered why Bernie Madoff thought he could brazenly steal his clients' money? Or why investors were so easily duped by Elizabeth Holmes? Or how courageous people like Jeffrey Wigand are willing to become whistleblowers and put their careers on the line?Fraud is everywhere, from Nigerian "princes," embezzlers, and Ponzi schemers to corporate giants like Enron and Volkswagen. And fraud is costly. Each year, consumers, small businesses, governments, and corporations lose trillions of dollars to financial crime.We're so accustomed to hearing about fraud that our abilities to identify it and speak about it are limited.
Merchants of Truth
By Abramson, Jill
The definitive report on the disruption of the news media over the last decade. With the expert guidance of former Executive Editor of The New York Times Jill Abramson, we follow two legacy (The New York Times and The Washington Post) and two upstart (BuzzFeed and VICE) companies as they plow through a revolution in technology, economics, standards, commitment, and endurance that pits old vs. new media.Merchants of Truth is the groundbreaking and gripping story of the precarious state of the news business told by one of our most eminent journalists. Jill Abramson follows four companies: The New York Times, The Washington Post, BuzzFeed, and VICE Media over a decade of disruption and radical adjustment. The new digital reality nearly kills two venerable newspapers with an aging readership while creating two media behemoths with a ballooning and fickle audience of millennials. We get to know the defenders of the legacy presses as well as the outsized characters who are creating the new speed-driven media competitors. The players include Jeff Bezos and Marty Baron (The Washington Post) , Arthur Sulzberger and Dean Baquet (The New York Times) , Jonah Peretti (BuzzFeed) , and Shane Smith (VICE) as well as their reporters and anxious readers. Merchants of Truth raises crucial questions that concern the well-being of our society. We are facing a crisis in trust that threatens the free press. Abramson's book points us to the future.
Start Your Own Pet Business and More
By Sandlin, Eileen Figure
Are you a pet lover? Fascinated by all things furred, feathered and finned? Why not turn your passion for pets into a profitable business! A fast-growing market, the multibillion-dollar pet industry offers a world of business opportunities for entrepreneurs like you! From hands-on pet care to specialty pet products like toys, food, and treats, Entrepreneur covers the cat's meow of pet-related businesses. Providing insider advice, tips, and tricks along the way, our experts take you step by step and show you how to discover your specialty, legally and financially establish your business, manage day-to-day operations, and so much more! * Choose from five hot areas of interest - pet sitting/dog walking, dog training, pet grooming, pet food/treats, upscale pet products * Equip yourself with the right tools * Set competitive fees * Efficiently manage inventory and supplies for easy order fulfillment * Use effective marketing and advertising tools to get the word out * Build positive customer and vendor relationships * Plan for future growth * And more Let America's pampered pets help your profits - start your pet business today!.
The Quants
By Patterson, Scott
"Beware of geeks bearing formulas." --Warren Buffett In March of 2006, the world's richest men sipped champagne in an opulent New York hotel. They were preparing to compete in a poker tournament with million-dollar stakes, but those numbers meant nothing to them. They were accustomed to risking billions. At the card table that night was Peter Muller, an eccentric, whip-smart whiz kid who'd studied theoretical mathematics at Princeton and now managed a fabulously successful hedge fund called PDT ... when he wasn't playing his keyboard for morning commuters on the New York subway. With him was Ken Griffin, who as an undergraduate trading convertible bonds out of his Harvard dorm room had outsmarted the Wall Street pros and made money in one of the worst bear markets of all time.
Leases & Rental Agreements
By Stewart, Marcia
Essential rental forms every landlord needs Looking for a quick way to create the key documents necessary for owning or managing rental property, including a legally valid lease or rental agreement? Leases & Rental Agreements provides the practical and legal information necessary you need. With this bestselling guide, you'll learn how to: prepare a rental agreement or lease tailor your documents to meet your needs make required disclosures to tenants comply with your state's laws on security deposits, privacy rules, discrimination and more check tenant references and credit do a final inspection when a tenant moves out This edition provides updated 50-state information on security deposits, rent rules, access to rental property and more. Interactive forms are downloadable.
eBay For Dummies
By Collier, Marsha
Your must-have guide to buying and selling on eBay Over 160 million buyers can't be wrong! That's how many people are buying on eBay, and that number only continues to grow. If you're an eBay beginner looking to find bargains or make money by selling, look no further than eBay For Dummies. Inside, you'll find all the tips and strategies you need to become a successful buyer or seller on the world's #2 e-commerce site. Written by Marsha Collier - who was one of the earliest sellers on eBay and one of their first elite 'PowerSellers' - this new edition offers the latest updates on eBay's selling tools, payment options, how to enhance your eBay experience through social media, and so much more. Buyers will discover how to find bargains, evaluate items, choose between bidding or buying outright, select the best shipping option, and close the deal. If you're a seller, there's a ton for you, too! You'll find tips on researching what to sell, creating effective listings, packing and shipping your items, and offering excellent customer service. Create an account and search for bargains Make extra money by selling items on eBay Master the art of packing and shipping items Use social media to build your eBay business Whether you want to buy like an expert or make money the eBay way, there's something for every aspiring eBay aficionado in this time-tested guide!