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The End of Average: How We Succeed in a World That Values Sameness

Todd Rose · Harper One, 2015.
Pages: 256
Format: Print book

Are you above average? Is your child an A student? Is your employee an introvert or an extrovert? Every day we are measured against the yardstick of averages, judged according to how closely we come to it or how far we deviate from it.

The assumption that metrics comparing us to an average...

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph Michelli · McGraw-Hill Education
Pages: 304
Format: Hardcover

Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies...
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A passion for leadership : lessons on change and reform from fifty years of public service

Robert Michael Gates · Alfred A. Knopf
Pages: 239
Format: Print book

From the former Secretary of Defense and author of the best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale. Across the realms of civic...
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The Episodic Career: How to Thrive at Work in the Age of Disruption

Farai Chideya · Atria Books
Pages: 304
Format: Hardcover

Find your most rewarding place in today's economy. Award-winning author, researcher, and analyst Farai Chideya offers a practical guide to the ways in which work in America is changing and how you can navigate today's volatile job market.

Since the Great Recession of 2007-2009, America's...
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Juggling with Knives: Smart Investing in the Coming Age of Volatility

Jim Jubak · PublicAffairs, 2016.
Pages: 384
Format: Print book

In his new book, investment expert Jim Jubak explores the "new normal" of market volatility. With remarkable insights into the zeitgeist of financial markets and the economy, Jubak combines the big macro trends with the more mundane aspects of life to depict why volatility is here...
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Change Your Questions, Change Your Life: 12 Powerful Tools for Leadership, Coaching, and Life

Marilee G. Adams Ph.D. , · Berrett-Koehler Publishers; 3 edition

Change Your Questions, Change Your Life is a worldwide, word-of-mouth bestseller. Readers have said they personally experienced life-changing benefits by learning to ask the right questions—ones that empowered them rather than got in their way. Through a compelling story Marilee Adams...
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