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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
John A. Goodman · AMACOM
Format: Hardcover |
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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ...customers expect more. Unfortunately, many companies fail to take advantage of and properly... |
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Simply Brilliant: Powerful Techniques to Unlock Your Creativity and Spark New Ideas
Bernhard Schroeder · AMACOM
Pages: 224
Format: Print book |
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What if you could brainstorm innovative solutions to your company's challenges? What if you could dream up new businesses that capture markets? What if you could tap the creative genius driving Silicon Valley's success stories? The truth is you can! Analytical thinkers, numbers... |
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Pivot Points: Five Decisions Every Successful Leader Must Make
Julia Tang Peters · Wiley; 1 edition
Format: Book |
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A Roadmap for Transforming Ambition into AchievementIn the sea of thrown-together, stereotypical leadership advice, Julia Tang Peters’ Pivot Points stands out like a beacon. This book is not the result of trite 10-step recipes or unstudied observations. Instead, its source is in-depth... |
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Only Humans Need Apply: Winners and Losers in the Age of Smart Machines
Thomas H. Davenport · HarperBusiness
Pages: 288
Format: Hardcover |
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An invigorating, thought-provoking, and positive look at the rise of automation that explores how professionals across industries can find sustainable careers in the near future. Nearly half of all working Americans could risk losing their jobs because of technology. It's not only... |
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The Power of the Other: The Startling Effect Other People Have on You
Henry Cloud · HarperBusiness
Pages: 256
Format: Print book |
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Wall Street Journal bestsellerAn expert on the psychology of leadership and the bestselling author of Integrity, Necessary Endings, and Boundaries For Leaders identifies the critical ingredient for personal and professional wellbeing. Most leadership coaching focuses on helping leaders... |
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Pragmatic Capitalism: What Every Investor Needs to Know About Money and Finance
Cullen Roche · Palgrave Macmillan Trade
Format: Hardcover |
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Being successful in the modern world of finance requires a more in-depth understanding of our global economies on a macro level. What does a shifting demographic cycle mean? How does the explosive growth of emerging markets matter? Why does the world's population affect my portfolio?... |
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Killing It: An Entrepreneur's Guide to Keeping Your Head Without Losing Your Heart
Sheryl O'Loughlin · Harper Business
Pages: 290
Format: Print book |
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The former CEO of Clif Bar, Co-founder of Plum, and serial entrepreneur offers insights about launching and growing a business while maintaining a fulfilled life in this practical guide filled with hard-won advice culled from the author's own sometimes dark, raw experiences. With a foreword... |
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Code Red: How to Protect Your Savings From the Coming Crisis
John Mauldin · Wiley; 1 edition
Format: Hardcover |
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Wall Street Journal Bestseller Valuable insights on monetary policies, their impact on your financial future, and how to protect against them Written by the New York Times bestselling author team of John Mauldin and Jonathan Tepper, Code Red spills the beans on the central banks in the U.S.,... |
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Innovation Breakdown: How the FDA and Wall Street Cripple Medical Advances
Joseph V. Gulfo · Post Hill Press
Format: Hardcover |
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Winner of Maverick of The Year Award and Ernst & Young Entrepreneur of the Year Finalist, and featured by WSJ, Fortune and Bloomberg TV for his battle to defeat unlawful actions by the FDA, Dr. Joseph V. Gulfo provides a first-hand riveting account of an against-all odds fight that demonstrates... |
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Blood Oil: Tyrants, Violence, and the Rules that Run the World
Leif Wenar · Oxford University Press, 2015.
Pages: 552
Format: Print book |
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Natural resources like oil and minerals are the largest source of unaccountable power in the world. Petrocrats like Putin and the Saudis spend resource money on weapons and oppression; militants in Iraq and in the Congo spend resource money on radicalization and ammunition. Resource-fueled... |
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Economism: Bad Economics and the Rise of Inequality
James Kwak · Pantheon Books
Pages: 256
Format: Print book |
Here is a bracing deconstruction of the framework for understanding the world that is learned as gospel in Economics 101, regardless of its imaginary assumptions and misleading half-truths.
Economism: an ideology that distorts the valid principles and tools of introductory... |
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The Undoing Project: A Friendship that Changed Our Minds
Michael Lewis · W.W. Norton & Company
Pages: 362
Format: Print book |
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How a Nobel Prize-winning theory of the mind altered our perception of reality. Forty years ago, Israeli psychologists Daniel Kahneman and Amos Tversky wrote a series of breathtakingly original studies undoing our assumptions about the decision-making process. Their papers showed... |
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