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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Kelly McDonald · John Wiley & Sons Inc
Pages: 197
Format: Hardcover

Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences...
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Know Your Value: Women, Money, and Getting What You're Worth

Mika Brzezinski · Hachette Books
Pages: 256
Format: Hardcover

Mika Brzezinski's bestselling motivational guide--"a rallying cry for women to get the money they deserve." (TheAtlantic.com) --now updated and expanded.Why are women so often overlooked and underpaid? What are the real reasons men get raises more often than women? How can women...
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Not Pretty Enough: The Unlikely Triumph of Helen Gurley Brown

Gerri Hirshey · Sarah Crichton Books ; Farrar
Pages: 528
Format: Print book

A bold and deeply researched biography of a complicated cultural iconWhen Helen Gurley Brown published Sex and the Single Girl in 1962, it sold more than two million copies in just three weeks, presaging the self-help boom and helping to usher in the unapologetic self-affirmation of second...
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Move Your Bus: An Extraordinary New Approach to Accelerating Success in Work and Life

Ron Clark · Touchstone
Format: Hardcover

New York Times bestselling author and award-winning educator Ron Clark applies his successful leadership principles to the business world in this effective and accessible guidebook, perfect for any manager looking to inspire and motivate his or her team. Includes a foreword by bestselling...
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Million Dollar Women: The Essential Guide for Female Entrepreneurs Who Want to Go Big

Julia Pimsleur · Simon & Schuster
Pages: 256
Format: Hardcover

The essential guide for female entrepreneurs who want to "go big," which shows you how to turn that creative idea into a million-dollar-plus business.American women are starting businesses at nearly twice the rate that men are, but only three percent of female business owners...
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Drop the Ball: Achieving More by Doing Less

Tiffany Dufu · Flatiron Books
Pages: 304
Format: Hardcover

A bold and inspiring memoir and manifesto from a renowned voice in the women's leadership movement who shows women how to cultivate the single skill they really need in order to thrive: the ability to let go.Once the poster girl for doing it all, after she had her first child, Tiffany Dufu...
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Lincoln on Leadership for Today: Abraham Lincoln's Approach to Twenty-First-Century Issues

Don T Phillips · Houghton Mifflin Harcourt
Pages: 336
Format: Print book

The author of the classic bestseller Lincoln on Leadership answers the question: How would President Lincoln handle the pressing crises of our modern world? Abraham Lincoln is recognized as one of history's finest leaders, a great president when the United States was under tremendous strain....
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The Curse of Cash

Kenneth S Rogoff · Princeton University Press
Pages: 248
Format: Print book

From the New York Times bestselling author of This Time Is Different, "a fascinating and important book" (Ben Bernanke) about phasing out paper money to fight crime and tax evasion--and to battle financial crises by tapping the power of negative interest ratesThe world is drowning...
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Next Gen PhD: A Guide to Career Paths in Science

Melanie V. Sinche · Harvard University Press
Pages: 272
Format: Print book

For decades, top scientists in colleges and universities pursued a clear path to success: enroll in a prestigious graduate program, conduct research, publish papers, complete the PhD, pursue postdoctoral work. With perseverance and a bit of luck, a tenure-track professorship awaited at the end....
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Post Office Jobs: The Ultimate 473 Postal Exam Study Guide and Job FInder

Dennis V Damp · Bookhaven Press LLC
Pages: 224
Format: Print book

The all-new sixth-edition of Post Office Jobs provides an overview of what jobs are available, including many that don't require written tests and how to apply for them. You will also find a comprehensive 473/473E study guide with helpful test-taking strategies that could dramatically...
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Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It

Dorie Clark · Portfolio
Format: Hardcover

A guide to becoming a recognized expert in your field Too many people believe that if they keep their heads down and work hard, they'll be recognized as experts on the merits of their work. But that's simply not true anymore. To make a name for yourself, you have to capitalize on your...
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Invisible Influence: The Hidden Forces that Shape Behavior

Jonah Berger · Simon & Schuster
Pages: 288
Format: Print book

The New York Times bestselling author of Contagious explores the subtle, secret influences that affect the decisions we make - from what we buy, to the careers we choose, to what we eat - in this fascinating and groundbreaking work.If you're like most people, you think that your choices...
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The Lean Entrepreneur: How Visionaries Create Products, Innovate with New Ventures, and Disrupt Markets

Brant Cooper · Wiley; 1 edition
Format: Hardcover

The New York Times Bestseller The New York Times Monthly Business BestsellerxAUSA Today BestsellerxAAmazoncom Editors Picks for Best Books of the Month in Business and Leadership
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Breaking Out: How to Build Influence in a World of Competing Ideas

John Butman · Harvard Business Review Press
Pages: 272
Format: Hardcover

How do you gain influence for an idea?In Breaking Out, idea developer and adviser John Butman shows how the methods of today’s most popular “idea entrepreneurs”—including dog psychologist Cesar Millan, French lifestyle guru Mireille Guiliano (French Women Don’t...
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The Leadership Contract: The Fine Print to Becoming a Great Leader

Vince Molinaro · Wiley; 1 edition
Format: Kindle Edition

Establish the terms and conditions of a "Leadership Contract" to ensure the success of your company Recent studies show that only 7 percent of employees have trust and confidence in their senior leaders. How can we ever get our organizations to succeed if so few employees believe...
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