Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer,...
A The Washington Post 50 notable works of nonfiction in 2019 "A work of comic genius." —Mary Norris, The New Yorker"Darkly humorous and deadly serious." –Sibbie O'Sullivan, Washington Post "A compulsively interesting feminist memoir." –Virginia Heffernan, Slate"Somehow hilarious,...