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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
Thomas A Stewart · Harpercollins
Pages: 336
Format: Print book |
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In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn't enough to differentiate your business - it needs to be designed for service from the ground up.Woo, Wow, and Win reveals... |
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Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale
Paul Smith · Amacom
Pages: 304
Format: Print book |
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"If you're serious about increasing your effectiveness as a communicator and looking to transform your sales results, Sell with a Story is for you. This book empowered and energized me, and I know it will do the same for you." -- Mike Weinberg, consultant, speaker, and author... |
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SPARK: How to Lead Yourself and Others to Greater Success
Angie Morgan · Houghton Mifflin Harcourt
Pages: 224
Format: Print book |
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Leadership isn't about a job title - it's about action and behavior. In Spark, entrepreneurs, business consultants and military Veterans Angie Morgan, Courtney Lynch, and Sean Lynch show how anyone can become an extraordinary leader by embracing seven key behaviors. Many people... |
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The Hollywood MBA: A Crash Course in Management from a Life in the Film Business
Tom Reilly · St Martin'S Press
Pages: 272
Format: Print book |
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What would you do if alligators were loose in your office? Or if your place of business changed 80 times during a four month period? What if two of your key employees were infant twins? Or you were asked to manage 130 people who were hired yesterday?Tom Reilly has faced these obstacles... |
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