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Author Shankman, Peter.

Title Zombie loyalists : using great service to create rabid fans / Peter Shankman.

Publisher New York : Palgrave Macmillan, [2015]

ISBN 9781137279668 (alkaline paper)
1137279664 (alkaline paper)



Location Call No. Status Message
 Heatherdowns Branch Adult  658.812 Sha    AVAILABLE  ---

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Edition First edition.
Description 248 pages : illustrations ; 25 cm
Note(S) Includes index.
Subject(S) Customer services.
Customer relations.
Customer loyalty.
ISBN 9781137279668 (alkaline paper)
1137279664 (alkaline paper)