This book provides practical examples and guidance on how to provide excellent customer services. Increasingly, organizations and businesses are faced with demanding customers. Customers tend to be better informed, more individualistic and highly critical, and less likely to accept bad or mediocre service or being told 'no'. Some industries are used to this type of customer, for example the high-end hospitality industry, and the luxury goods and...

Ling Feng is the successor of the reputed doctor famous master who is reborn in a new body in the modern age. Now he has a new identity as a notorious second rich generation who is abandoned by others. He's so talented, how could he let these failure things happen to him! He has a special medical certificate that gave by the Chinese Medical Association! He has the special law enforcement certificate that the special service team begged him to accept!...

"Football is a religion where Adrian "The Colombian Cannon" Molina comes from, and thanks to his wicked right leg he has a clear shot at the European Junior League. When a scout offers him a full scholarship to an elite prep school in London, the news seems too good to be true. His enrollment hits a snag upon meeting the team's star striker, Titan Evans. Titan is everything Adrian is not -- rich, powerful, and dominant. Because of that, Adrian's anxiety...

WORLD CLASS PRICING is the indispensable roadmap to take your pricing organization from its' current class to World Class. It is built upon the 5 Levels of World Class Pricing what has become the industry standard for tackling pricing improvement amongst pricing professionals. The approach to pricing improvement shared in this book has been successfully applied by many of the worlds leading companies including Exxon Mobil, GE, Michelin and J&J, among...

The Elements of Pizza breaks down each step of the pizza-making process, from choosing a dough to shaping your pie to selecting cheeses and toppings that will work for your home kitchen setup. Seasonal topping ideas to inspire you to create your own signature pies, just the way you like them.

Orlando has been blessed with great and godly leadership in the city and the county. In Morphing Orlando, former Chief of Staff to numerous mayors, Randall James, describes the projects and people who had an impact on the growing up of "The City Beautiful." Bold, nerve-wracking, and even downright hilarious, many of the decisions and events he recounts are not commonly known to even the most avid government observer or newspaper reporter, giving you...

Says Coach K: "In all forms of leadership, whether you are a coach, a CEO, or a parent, there are four words that, when said, can bring out the best in your team, your employees, and your family...I BELIEVE IN YOU. These four words can mean the difference between a fear of failure and the courage to try." In his previous audiobooks, Coach K has guided readers to success the way he has guided his teams at Duke University - - with the power of his inspirational...