Library services for online patrons : a manual for facilitating access, learning, and engagement
Title:
Library services for online patrons : a manual for facilitating access, learning, and engagement
JLCTITLE245:
Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, editors.
Publication Information:
Santa Barbara, California : Libraries Unlimited, [2019]
Physical Description:
xii, 200 pages ; 24 cm
ISBN:
9781440859526
Abstract:
"A practical blueprint for improving online services for library patrons who learn, study, and research online"-- Provided by publisher.
Bibliography Note:
Includes bibliographical references and index.
Contents:
Taking stock of your library / Stefanie Buck -- Learn about your patrons and set goals to serve them / Joelle E. Pitts -- Inclusive design / Joelle E. Pitts -- Reference for online patrons / Jason M. Coleman -- Instruction for online patrons / Natalie Haber -- Embedded librarianship / Elaine Sullo -- Relationship building / Karla Aleman -- Marketing services for online users / Laura Bonella -- Advocating for your online users / Laura Bonella -- Online access to public library services / Adam Wathen.