About this item
Do you feel like you're not heard but you don't want to have to scream?Personal development coach Mary Hartley explains the secrets of assertiveness - of how to communicate with other people in ways that are confident, effective - but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life - at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people. * What assertiveness is and why it matters * How to avoid aggression, passivity and manipulation * Tips for handling tricky situations including put-downs and dealing with bullies * Mastering assertive body language and communication Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive - with style.
About the Author
I am a writer, presenter and personal development coach specialising in people skills and communication. I am a CIPD-qualified trainer with a wide range of experience and expertise in leading workshops and training courses covering all aspects of personal development.I have published a range of books on subjects such as stress management, assertiveness, managing anger and listening skills. I have been quoted in publications such as the Daily Mail, The Times, MailOnline, The Sun and teenage magazines and have been interviewed on a range of national and local radio stations, including the BBC and Capital Radio and have acted as consultant to the BBC Learning Zone. My books are included in reading lists of colleges, universities and NHS websites.My books offer practical realistic advice and include self-assessment materials, exercises and practical tips to increase your confidence and self-esteem. They focus on ways of developing a positive style of behaviour based on self-respect and respecting others.I have persuaded angry printers and engineers to embrace change, have encouraged teachers, administrators, technicians to become more asertive and have helped staff who were heading or burnout to manage their levels of stress. My books have been recommended in a wide range of publications from the CIPD professional journal to Take A Break to Cosmopolitan. The Assertiveness Handbook A Guide to Anger Management How to Listen So That People Talk The Busy Woman's Handbook The Good Stress Guide Stress at Work Body Language at Work Managing Anger at Work Text Books and Study Guides I have written and co-written numerous study guides and text books for English Literature at A level, AS level, GCSE and Key Stage 3
