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Harness Your Digital Empathy and Learn Skills to Be a Better Boss, Employee, and Colleague in a Virtual or Hybrid Office How do you manage a poor performer over Zoom? How do you casually deliver positive feedback via Slack? What's the most professional use of a gif? Two things are certain with the shift in office structure: First, we will never go back to "the way things were." Second, we all must learn to live in a virtual workplace. If we are managers, that means we also need to know how to communicate with, motivate, and coach virtual teams. In the words of Dale Carnegie, how do you "win friends and influence people" in a virtual office? In face-to-face interactions, humans have thousands of indicators to tell them what the other party is thinking and how they are reacting.