About this item
"An eviscerating indictment of how poorly customers are often treated, and the powerful recipe for doing the exact opposite. Highly recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your HatersDiscover the 24 reasons people sre leaving you for competitors and how to win them back.In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
About the Author
David Avrin is a popular keynote speaker and consultant on Customer Experience and Strategic Brand Development. The author 5 books, David has worked with organizations and audiences across America and in 24 countries around the world. Learn more at www.DavidAvrin.com
