About this item
It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so?501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to:Make "red-carpet service" a first and lasting impression.
About the Author
Donna Cutting, CSP is the author of "The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service," (Wiley, 2008) , and the forthcoming book "501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression" (Career Press, 2015.) Her new book, "Employees First! Inspire, Engage, and Focus on the Heart of Your Organization" will be released by Career Press/Red Wheel Weiser in April, 2022. The Founder and CEO of Red-Carpet Learning Systems, Inc., she provides training and tools to help you turn prospects into customers and customers into raving fans. She was named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and Organizational Culture (2021) . Her customers include Thermo Fisher Scientific (Asheville) , Methodist Senior Services, Pricewaterhouse Coopers, JJ Taylor and Companies, Keck Medical, Florida ENT & Allergy, Florida SHRM, Alaska SHRM, Penn National Gaming, Great Harvest Bread Company, HR Southwest, First Bank of Richmond, the City of Dallas, Florida Career Professionals, the Association of Homes and Services for the Aging, California Association of Health Services at Home, and the University of Alaska, several SHRM chapters and many other corporations and associations. A dynamic and in-demand keynote speaker, she's honored to be a Certified Speaking Professional (CSP) , which is an earned designation through the National Speakers Association and the International Federation of Professional Speakers. Only 10% of speakers in the world are CSP's. Donna's background as a stage actress is the fuel behind her theatrical and humorous speaking style.A dream-come-true moment happened when she got to sit in the bleachers on the mother of all red-carpets, during the 84th annual Academy Awards! She also throws one heck of an online Oscar party! Donna has been featured or quoted on television, radio and in print including ABC's America This Morning, ABC Channel 7 in Chicago, several Business Journals across the country, Investor's Business Daily, Weekend Entrepreneur, and several business related radio shows. She has authored dozens of articles which have been published in a variety of trade magazines, The Employer's Group newsletter, jobdig.com, and BusinessKnowHow.com. She's an active member of the National Speaker's Association; Past President of NSA Central Florida; Board President for the Immediate Theatre Project; and a Board Member for North Carolina Stage Company. Donna and her husband, Jim happily make their home in beautiful Asheville, North Carolina, along with their two rescue dogs Moxie and Tonks!
