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The number one complaint from many companies is, "Our leaders don't know how to lead!". Why would they? Most people are promoted because they did one thing really well or outlasted their "addicted to average" co-workers/teammates not because they knew how to lead. Andre Young's favorite example is, "You sold a million dollars worth of product ... You are now the Sales Manager". They haven't proved they can manage or lead anyone; they've only proven they can sell a million dollars worth of product ... their way. Work/Life Harmony is more important now than it's ever been. The notion of leaving home at the door before entering work and leaving work at the door when entering home is obsolete. The fact that cell phones are always accessible means significant others, relationships, and outside life now enter work with every employee .