About this item
#1 NEW RELEASE IN BUSINESS CONFLICT RESOLUTION & MEDIATION How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader. In The Manager's Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar.
About the Author
The idea for this book started when I was asked to take over a troubled organization. Although it was small team they were extremely important to the future of the company. I did a rapid analysis by interviewing each of the twelve people in the organization. I also interviewed the person who assigned me to fix the team and three other managers who were directly impacted by the team. What I found was competent, hard working personnel with pervasive bad communication habits causing drama, mistrust, anger, and low morale both within the team and with other departments. The person previously in charge of the organization became my deputy so the whole organization stayed intact. The first thing I did was to have a daily mandatory staff meeting to force everyone to talk face to face about the tasks, issues, and their status. This small change had amazing consequences. They stopped sending out flaming emails and instead talked to each other to work out issues. We worked out process changes all together to streamline the work. We created a vision for the organization. Once the team functioned better together we then tackled how to work more efficiently and appropriately with the other departments. Every Friday I did an introspection of myself and the team. I looked at what was working; what still needed improvement; and how I could have handled things better. I eventually extracted myself from the organization and went on to tackle other projects and teams. In every team and project I have ever worked on, dysfunctional communication was at the heart of every issue. I want to share my knowledge of overcoming personality and communication issues to help others create a more comfortable and productive place to work.
