About this item
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you're just starting your business and want to lock up great customer service procedures, or you're an established company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. Unlike other books that are brimming with irrelevant and outdated information, Extra Mile offers: 500 essential tips, including: Real-Life Scenarios, Crisis Management, and Building Customer LoyaltyIntel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton HotelsA section dedicated to providing excellent customer service onlineA list of 50 Things Never to Do, to help avoid conflict and negative reviews Get ahead of the pack by learning how great customer service equals customer retention.
About the Author
Tycho Press is a global publisher of well-researched business guides for beginners, including the #1 Amazon Best Sellers, Stock Market Investing for Beginners, and Personal Finance Simplified.
The business experts at Tycho Press specialize in creating accessible handbooks that simplify even the most complex topics, so that readers can easily expand their knowledge on topics from personal finances to real estate, to stock market investing. With clear instructions and real-life examples, Tycho books give readers the power to to achieve lasting success, and confidently invest in their own future. Tycho Press is located in Berkeley, California.
