About this item
Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?Are you having an even tougher time finding new customers for your product or service?Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas.Customer service may be one of the most demanding and difficult jobs you'll ever have... but it has the potential to make you a Superstar!Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp!This book is organized as a month-long journey of improvement and discovery.
About the Author
RICK CONLOW is passionate and relentless about the undiscovered potential of the "power of people" in organizations. He focuses on transforming managers into leaders through the next generation of trust building leadership practices.With the rise of technology and automation employees are the forgotten critical success factor to a company's success. Today, too many organizational #cultures inhibit employee engagement even with the best of intentions. As a result, execution of strategy is derailed and the #customer experience suffers. Consequently, sales growth and profits are negatively affected.RICK applies high performance strategies while training, speaking and consulting with companies to achieve breakthrough performances through their management teams. He believes in servant leadership, leading by example, and leading with integrity. ACCELERATE PERFORMANCE WITH AN RCI PARTNERSHIP (Client outcomes include) *EX gains 15-20 points*CX gains 12-19 points*NPS scores of 68-92.5%*Employee turnover reduced 4X*#Sales gains 48%, 75%, 122%*48 Quality Service Awards *ROI: 187: 1EXCEED YOUR PRIORITY GOALS & CONTACT RCI: info@rickconlow.com, if either of these scenarios fit your situation. 1. STRATEGY EXECUTION PROBLEMS: Your company has multiple initiatives and not enough time or people to go around. Unfortunately, key projects are falling short of expectations. Implementation is poor.2. EMPLOYEE ENGAGEMENT & CUSTOMER EXPERIENCE ISSUES: These inevitably lead back to company cultural barriers and management ineffectiveness. You are in the midst of important changes. You need and want better solutions to elevate company teamwork, collaboration and results.RICK is also an author of 21 books, including the best selling Superstar Leadership, The Extraordinary Employee, The Great CX Scam, and Superstar Customer Service.
