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The phlebotomy Technician Certification study guide, 2nd Edition is simplified summary of the topics the phlebotomy technician expects to see in the national certification exams. Contents include: Introduction Anatomy & Physiology : An overview of the skin and the heart, Site Selection, Venipuncture, Complications associated with phlebotomy, Factors to consider prior to carrying out the procedure, Quality assurance and specimen handling, Analytical errors, Routine venipuncture, Failure to obtain blood, Special venipuncture, Special specimen handling, Dermal Punctures/Micro Capillary collection, Order of draw Test tubes, additives and tests, Safety, Infection control/ chain of infection, Legal considerations in phlebotomy, and 200 practice test questions.