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You walk into a room full of strangers and immediately freeze-wait, no you don't! Instead, you start some light, easy banter with the group of people closest to you. Then you move on to another group. By the end, you leave with a whole new set of connections. No communication skill is more important in the world than small talk, says communication coach Carol Fleming. It's how you negotiate the beginning of all relationships. What's more, Fleming reveals that, contrary to what most people say, they actually love small talk. It's just the bit about strangers that throws them off. Small talk with strangers is a skill-one Fleming has taught to scores of avowed wallflowers. She covers everything from the right attitude to how to dress, move around, and introduce yourself.
About the Author
"I help people understand the impression they make by the way they speak," says Carol Fleming (www.speechtraining.com) . "I show them what they are doing that is just fine and where they could improve, if they want to." As simple as this may sound on the surface, the outcomes are multitudinous and varied. Carol's career as a personal communication coach is centered in San Francisco, but her audio series, The Sound of Your Voice, The Serious Business of Small Talk, and her books, The Serious Business of Small Talk and It's the Way You Say It, have carried her work around the world. She regularly works with people on Skype and currently has clients in the Dominican Republic, Cyprus, and Boston: multitudinous and varied, indeed.
Carol enjoys singing with the San Francisco Choral Society and has been on the Board of Directors of the Commonwealth Club of California for over twenty years. Her home is shared by two cats, Milly Piccadilly and Bill Bonney, and an aquarium full of South American cichlids.
Dr. Fleming earned her PhD from Northwestern University in the Department of Communication Disorders.
Photo: Grace Image Photography
