About this item
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
About the Author
Mike Halsey's background in IT comes from years of front-line support for international corporations, large and small businesses, micro-businesses and individuals in their homes, so however you need to work with your computer, smartphone or tablet he's able to see things from your point of view. With a background as a teacher of adult (basic-skills) English, he prides himself on using language that is as clear and straightforward to the widest range of people as possible, and his books are frequently complimented for the ease with which they can be understood by non-technical people. Mike is also a technology blogger providing text and video-based support at TheLongClimb.com. Mike is also a Microsoft MVP (Most Valuable Professional) . Mike posts regularly on Twitter (www.Twitter.com/halseymike) and Facebook (www.Facebook.com/halseymike)
