About this item
In an age when scandal can destroy a company's brand or anyone's reputation in an instant-GLASS JAW is an Art of War guide to modern crisis management. In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong and the strong are weak. Just consider this slate of recent reputational body blows: Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, and Anthony Weiner. GLASS JAW is a manifesto for these times, written by crisis management veteran Eric Dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and .
About the Author
Eric Dezenhall is an author of eleven books, including three non-fiction texts on crisis communications and corporate witch hunts, journalist and damage control expert based in Washington, D.C. He is the CEO of Dezenhall Resources, a nationally recognized high stakes communications firm. He frequently lectures in academic and business circles, and regularly appears as a damage control expert in the international media. He has appeared on network television and radio outlets including NPR, CNN, FOX, CNBC, and MSNBC; and has been quoted in publications including Fortune, USA Today, Forbes, and the Washington Post. He has written for the New York Times, the Wall Street Journal, the Los Angeles Times, and USA Today, and writes for the Daily Beast and Huffington Post. Eric's books have been widely cited in business, media and academic circles. In addition to his non-fiction books he is also the author of seven novels. His seventh novel, False Light, is a thrilling tale of revenge set against the vibrant backdrop of sensationalist modern media. A seasoned reporter embarks on an entertaining and complex plan to exact revenge on a predatory media star in the court of public opinion. Eric is a graduate of Dartmouth College, where he studied political science and the news media. He lives near Washington, D.C., with his family.