About this item

Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include:Reference services: basic information and backgroundReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnerships (internal and external) The future of reference Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues.