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Thoroughly updated to discuss the use of tools such as Skype and social media, this concise volume shows how effective communicationvia written text and spoken presentationscan positively impact project management in professional environments. Maintains the quality of information that has made this text a longtime favorite while featuring significant updates to encompass current technology Provides readers with clear guidelines for designing and writing a wide range of professional documents and associated communications Offers effective strategies for solving communications problems Includes primary source documents that illustrate the advice given



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