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A New York Times Bestseller An Indie Next Pick Jacob Tomsky never intended to go into the hotel business. With a philosophy degree and a lack of career direction, he became a valet parker for a luxury hotel in New Orleans. He ended up working in "hospitality" for over a decade, from supervising housekeeping to manning the front desk at an upscale Manhattan hotel. Now he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.