About this item
The highly visual, step-by-step guide to getting the most out of Salesforce.com Teach Yourself VISUALLY Salesforce.com, 2nd Edition is your ideal guide to getting up to speed on the worlds number-one on-demand customer relationship management CRM system. With full color screenshots and step-by-step instructions, this highly visual manual shows you everything you need to know to get the most out of Salesforce.com. Youll be walked through each step of the entire process, from choosing the right edition and customizing your service to capturing leads, inputting contacts, tracking correspondence, reviewing reports, and more. This updated edition covers the newest features and tools that make your business run more smoothly, so you can get up and running quickly.
About the Author
Kristine Curington is a Salesforce Certified Administrator and CRM Analyst for Toshiba North America Business Solutions in Los Angeles. Her experience includes consulting for small businesses to corporate enterprises; managing a handful of users to over eight-hundred in an eight-year period.
