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You re about to become a library supervisor! In addition to excitement you may also feel some uncertainty. Mentor, creator, monitor, and negotiator are some of the roles a supervisor must play, and wearing that many hats is a challenge that requires discipline and organization (and a healthy sense of humor) . This newly updated and revised edition of a classic text will give you the grounding to supervise, manage, and lead with confidence. A perfect handbook for those just moving into a supervisory position, and a welcome refresher for current managers, this resource focuses on daily, real-world issues, offeringdiscussion of how to foster a positive work environment by determining the character of your organization;dozens of sample interview questions suitable for different contexts, and other pointers on the hiring process;advice on supervising all different kinds of employees, from those with structural personalities to creative types;tactics for leading productive and focused staff meetings;guidance on how to develop shared accountability, overcoming the decision dilemma so common in group settings, and other strategies for building successful teams;easy to follow tips for making email a genuine productivity tool;methods for meeting deadlines through backward planning;11 steps for developing a clear and balanced performance appraisal;techniques for actively addressing complaints; andexamples of non-monetary staff rewards such as flexible scheduling, job enrichment, and celebrations.