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Rugge and Glossbrenner examine all of the search and retrieval options used by today's successful information brokers - everything from conventional library research to online databases, special interest groups, forums, bulletin board systems, and document delivery services. Readers learn the techniques and skills necessary to conduct cost-effective online searches on the largest databases, while concentrating on methods that can be applied to any online system. The authors also address the all-important business end of information retrieval: establishing an office, purchasing hardware and software, marketing and selling information services, pricing and billing, and much more. And the appendices contain the most comprehensive available listing of resources, associations, trade shows, and software vendors, as well as sample forms and contracts that are included on a disk.