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Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior...you won't get far. "The Etiquette Edge "gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret--and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships, including how to: - Be smart about how--and when--you use your smartphone - Handle difficult conversations with tact and finesse - Check texts and emails for content and tone - Create a polished image on social media - Conduct meetings (in person, online, or over lunch) with poise and confidence - And more In our era of entitlement, saying thank-you and giving praise are increasingly rare--but these simple acts are far from empty gestures.