About this item
Birth, death, and conflict-three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication-not just using different words, but rather learning to think differently. "I Hear You" supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: tell the other person's story-the cornerstone of real engagement; look from the outside in and see themselves as others do; recognize the role systemic factors play - and transform a conflict into a shared challenge; and overcome the defense mechanisms that derail dialogue.
About the Author
Donny began his career as a student at Harvard Law School, where he was active with the Harvard Negotiation Project and the Harvard Mediation Program. Following his graduation, he worked in Costa Rica, Colombia, and Australia. Donny has extensive experience in the Middle East, where his work included consulting to the Israeli Supreme Court, supporting their efforts to promote mediation in Israel; leading workshops on alternative dispute resolution, attended by hundreds of sitting judges; creating and teaching the first mediation course at the Hebrew University Law Faculty in Jerusalem; training the Israel Defense Forces on how to collaborate more effectively on joint patrols with their Palestinian counterparts; and conducting joint workshops for Israeli and Palestinian Border Crossing Staff on skills for resolving conflict. In 2000, Donny formed Ebenstein Consulting Incorporated to serve clients in negotiation, communication and conflict resolution. In addition to being the founder of Ebenstein Consulting, Donny was a co-founder and managing member of Consensus Brokers LLC, a consulting firm that existed from 2005 - 2013. Ebenstein's private sector experience includes teaching negotiation, mediation, and communication workshops for executives at all levels of seniority, from recent college graduates to partners, directors, and the top levels of management in the U.S., Europe, Asia, Latin America, the Middle East, and Australia. Ebenstein has worked with a wide range of public sector clients, including the Temporary International Presence in Hebron, Citadel Military College, the US Office of Government Ethics, and the Federal Aviation Administration. He has taught and guest lectured at universities around the world.
