About this item

The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Sue France, former Times Crème PA of the Year, provides best practice advice on meeting the demands of the 21st century administrative professional's role. The Definitive Executive Assistant and Managerial Handbook places special emphasis on personal leadership development, offers a rage of free downloadable online resources and covers how to:-build and manage a productive team-negotiate with style-manage projects confidently-recruit and induct other Assistants into a team-conduct a coaching session-detect and resolve demotivation -use NLP and emotional intelligence every day-successfully communicate with a range of different personalitiesWith helpful tips from award winning assistants and industry experts, this book is the ultimate guide for ambitious assistants who want to improve their skills to advance their career.

About the Author

Sue France

After working as an assistant, events manager, UK Secretarial Training Manager and awarded the "Times Crème/DHL PA of the Year 2006", Sue authored "The Definitive Personal Assistant & Secretarial Handbook." A revised edition will be out in 2012 along with her 2nd book "The Definitive Executive Assistant & Managerial Handbook". Sue is a Certified NLP Practitioner and has a post graduate Diploma in HR Management and a Fellow of the CIPD. She regularly presents at conferences and workshops worldwide and is an editorial board member for The Executive Secretary magazine and is the UK Chairman for European Management Assistants - a voluntary networking organisation for assistants.

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