About this item
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour - both verbal and nonverbal - this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces.
About the Author
Darren Hill is fascinated by the human race. A Behavioural Scientist with postgraduate qualifications in Management Communications, Darren assist organisations and individual leaders in fostering human skills into their places of work for outstanding results. Darren is one of Australia's most sought-after speakers and trainers, having delivered the 'Dealing with the Tough Stuff' program (www.toughstuffprogram.com) to thousands of Managers and leaders to rave reviews over the past five years. www.pragmaticthinking.com
