About this item
A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.
About the Author
Dr. Peter T. Coleman holds a Ph.D. in Social-Organizational Psychology from Columbia University. He is Professor of Psychology and Education at Columbia University where he holds a joint-appointment at Teachers College and The Earth Institute and teaches courses in Conflict Resolution, Social Psychology, and Social Science Research. Dr. Coleman is Director of the Morton Deutsch International Center for Cooperation and Conflict Resolution (MD-ICCCR) at Teachers College, Columbia University and Executive Director of Columbia University's Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) . He currently conducts research on optimality of motivational dynamics in conflict, power asymmetries and conflict, intractable conflict, multicultural conflict, justice and conflict, environmental conflict, mediation dynamics, and sustainable peace. In 2003, he became the first recipient of the Early Career Award from the American Psychological Association (APA) , Division 48: Society for the Study of Peace, Conflict, and Violence, and in 2015 was awarded the Morton Deutsch Conflict Resolution Award by APA and a Marie Curie Fellowship from The EU. Dr. Coleman edits the award-winning Handbook of Conflict Resolution: Theory and Practice (2000, 2006, 2014) and his other books include The Five Percent: Finding Solutions to Seemingly Impossible Conflicts (2011) ; Conflict, Justice, and Interdependence: The Legacy of Morton Deutsch (2011) , Psychological Components of Sustainable Peace (2012) , and Attracted to Conflict: Dynamic Foundations of Destructive Social Relations (2013) . His most recent book is Making Conflict Work: Navigating Disagreement Up and Down Your Organization (2014) . He has also authored over 100 articles and chapters, is a member of the United Nation Mediation Support Unit's Academic Advisory Council, is a founding board member of the Leymah Gbowee Peace Foundation USA, and is a New York State certified mediator and experienced consultant.
