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Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: Set high expectations--then, exceed them! Delivering what helps the customer .

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Scott McKain

Business Thinker. Platform Original. Bestselling Author.Scott McKain's calling is business - but his passion is the platform.Capturing the ideas that created three Amazon.com #1 business bestsellers, Scott McKain presents cutting-edge ideas with razor-sharp clarity for audiences around the world. He focuses on distinctive customer relationships: how you SELL more uniquely and how you SERVE by creating "Ultimate Customer Experiences ®."Scott McKain's latest book, "Create Distinction: What to Do When 'Great' Isn't Good Enough to Grow Your Business" is the newly revised and expanded version of his previous work that was named one of the "Ten Best Business Books" of the year by the Miami Herald, Sacramento Bee, and numerous other major publications.His previous books, "ALL Business is Show Business," "What Customers REALLY Want," and "Collapse of Distinction," all take a groundbreaking approach to assist organizations and professionals deliver what Scott calls the "Ultimate Customer Experience ®."He has been honored with induction into the "Professional Speakers Hall of Fame" -- and is a member of the "Speakers Roundtable," an elite group of twenty business speakers considered by many to be among the best in the world.He has served on the Board of Directors of the National Safety Council and the National Speakers Association. He has been named as a "Hoosier Hero" in his home state because of his commitment to youth and philanthropy.Scott McKain has made multiple appearances on FOX News Network as an Analyst and Commentator. His platform presentations have run the gamut from the White House lawn with the President in the audience carried live on CNN and NBC's "Today" show...to a remote outpost near the Amazon...all 50 states, seven Canadian provinces...and from Singapore to Sweden...Mexico to Morocco.From a one-hour keynote and full-day intensive seminars -- to consulting and live online events -- many leading organizations seek Scott McKain to provide the critical education and insight that changes behavior and grows organizations AND people.

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