About this item
The classic guide to bringing out the best in people at their worst -- updated with even more cant-standable people!Dealing with People You Cant Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions youre likely to experience today.Learn how to get things done and get along when youre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:Use sophisticated listening techniques to unlock the doors to people s minds, hearts, and deepest needs Apply "take-charge" skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of peopleWhether youre dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Cant Stand gives you the tools for bringing out the best in people at their worst.
About the Author
Dr. Rick Kirschner has delivered motivational speeches and training programs on The Art of Change to some of the best known organizations in the world, including NASA, Progressive Insurance, Starbucks, Texas Instruments and Toys R'Us. And he's delivered his ideas and advice on communication, persuasion and conflict resolution through radio and television appearances, newspaper and magazine articles and interviews, from CNBC to CBC to FOX to the Wall Street Journal, in USA Today,the London Times, Executive Excellence, Selling Power, and Readers Digest.
He is the author of the comprehensive audio communication training program, 'Insider's Guide To The Art of Persuasion,' and the Hyperion book, 'How To Click With People: The Secret to Better Relationships in Business And In Life." He is coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst,' now in a third revised edition with more problem people (meddlers, martyrs and hypercritical judges) and strategic solutions!
The Art of Change Skills for Life™ presentations blend people-friendly humor and savvy expertise with practical skills and compelling content on connection, communication and positive change. Audiences have fun, get to know themselves, and gain a palette of attitudes and behaviors that help them to change their lives, relationships and businesses for the better.
