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The New York Times bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." -- from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." -- Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul "Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations.