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"So useful you may whistle while you work"- Fortune

The original edition of The Disney Way was awarded a coveted "Best Business Book of the Year" by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success.

Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's "dream, believe, dare, do" credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success.

"It was the Disney standard of imagination and engagement that inspired me so many years ago ... Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use."-from the new foreword by John Christensen, coauthor of the bestselling book FISH!

"This book is about the real magic: Stimulating and harmonizing the collective energy of your people."-Ken Blanchard, bestselling author of The One Minute Manager



About the Author

Doug Lipp

Doug Lipp is an internationally acclaimed speaker, author and consultant on customer service, leadership, change management and global competitiveness. His thought-provoking, learn-by-doing presentation style has motivated hundreds of thousands of people around the world to maximize personal and professional success.By age 29, Doug was the head of the training team at the world-famous Disney University at Disney's corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney's first international theme park. After leaving Disney, Doug co-developed an international consulting firm with a Stanford University professor, teaching diverse teams of professionals how to better themselves in the marketplace.Doug is the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney's legendary leaders.In writing Disney U, Doug interviewed with Disney legends, Disney University Founders, and countless Disney Executives and visionaries who welcomed him into their historic days with the iconic leader Walt Disney. Not many know about Van France, the Disney University Founder charged with the task of creating this famous training empire.



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