About this item
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement -- and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers
About the Author
Executive team coach Lawrence Polsky is co-founder at Teams of Distinction, a global leadership and team effectiveness firm that has assisted more than 30,000 professionals since 2008. With a Masters in Organization Development and a lifelong education in human behavior (beginning at the age of 9 at the kitchen table) Mr. Polsky prides himself on bringing his kitchen table wisdom to boardroom roundtables. An award winning executive team coach, he facilitates rapid results with top executive teams.
Lawrence's experience includes 20 years in leadership development working with leaders in the U.S., Canada, the UK, Europe & Asia.
He is co-author of the best-selling books Rapid Retooling (ASTD) , Perfect Phrases for Communicating Change (McGraw-Hill) , Perfect Phrases for Conflict Resolution (McGraw-Hill) & Say YES! to Change (Kindle eBook) with his business partner, Antoine Gerschel. A highly entertaining and thought provoking keynote speaker, Lawrence receives high ratings at companies and conferences around the globe.
Clients he has personally assisted include Facebook, Pfizer, Bayer, Dell, NASA, LG Electronics, Occidental Petroleum, Con Edison, AES, and The US Army. He has been invited as expert in leadership at Industry conferences such as ASTD, SHRM, ACMP and the Global HRD Conference in Mumbai, India.
Lawrence is a pioneer in the business application of emotional intelligence to leadership effectiveness, team building, & conflict resolution. He earned his M.S. in Organization Development is from The American University with NTL Institute, a leading institution in experiential learning. His post-graduate work was done at the Institute for Human Development, under Dr. Wilson Tilley, focusing on the impact of emotions on communication, problem solving and relationships. His B.S. is in Management, minor in Industrial Psychology, from Rensselaer Polytechnic Institute.
Lawrence has been a guest speaker at Columbia Business School and has been profiled and interviewed by Forbes, Inc. Magazine, Fast Company, CEO Magazine, Chicago Tribune, and Monster.com.
For more information on Lawrence and his firm, visit http://www.teamsofdistinction.com
