About this item
President Obama's former United States chief of protocol looks at why etiquette and diplomacy matter - and what they can do for you.History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro moves that affect the macro shifts. Facilitation is power, and, more often than not, it is the key to effective diplomacy.In Protocol, Marshall draws on her experience working at the highest levels of government to show how she enabled interactions and maximized our country's relationships, all by focusing on the specifics of political, diplomatic, and cultural etiquette.
About the Author
Capricia Penavic Marshall serves as Ambassador-in-Residence at the Adrienne Arsht Latin America Center at the Atlantic Council in Washington, DC. She is President of Global Engagement Strategies, which advises international public and private clients on issues relating to the nexus of business and cultural diplomacy. From 1993 to 1997, she was Special Assistant to the First Lady of the United States, Hillary Rodham Clinton. From 1997 to 2001, Ambassador Marshall served as Deputy Assistant to the President and White House Social Secretary. From 2009 to 2013, she was Chief of Protocol of the United States, bearing the rank of Ambassador and setting the stage for diplomacy at the highest levels. Ambassador Marshall is a first-generation American of Croatian and Mexican descent. She has been named to ELLE magazine's annual "Washington Power List", as one of DC's most influential women.
